Support

Every ShowRate customer and every user of our integrations reaches a human being here. There is no ticket portal to register for — write us an e-mail and you get an answer.

How to open a support case

• E-mail: info@showrate.app — describe what happened and, if possible, name the workspace and the affected appointment or calendar. Sending the e-mail opens the case; there is nothing else to fill in.
• Support hours: Monday to Friday, 9:00–17:00 CET (Europe/Berlin).
• First response SLA: within one business day. Issues that block bookings or meeting creation are treated as urgent and picked up ahead of other requests.
• Phone and live chat: we deliberately do not offer these — e-mail is our single support channel, which is why it is answered quickly and by someone who can actually fix the problem.

Before you write

Many questions are already answered in our documentation, which may be faster than waiting for a reply:

• docs.showrate.app — guides for calendars, booking pages, integrations and the API.
• showrate.app/zoom — the Zoom integration in detail: adding it, using it, removing it, and troubleshooting.

Who runs ShowRate

ShowRate is operated by Prociro LLC. Company details are listed in our imprint; how we handle data is described in the privacy policy and the terms of service. These documents are in German.